If you go to a low-cost fast-food restaurant and you’re upset that your food isn’t gourmet, that’s not a reasonable complaint. Not only are you the one with silly expectations about the restaurant’s food, you also have silly expectations about the way they’ll handle complaints.
That’s not to say you’re wrong about the quality of the food! The food probably wasn’t good! But unless it was uniquely bad even for the context, then that’s about what you should expect, and you definitely shouldn’t expect the people working there to care.
This isn’t about lowered standards. It’s about proper expectations. If your standards were higher, you just wouldn’t have gone there in the first place. If you get mad that the Gucci purse you bought on out of somebody’s trunk at the flea market turned out to be a knock-off, that’s on you.
In other words, standards are something you impose on yourself. You can’t expect to create the value point for other people’s standards. If you don’t want a knock-off Gucci, then don’t buy bags out of people’s trunks, you know?
The Opportunity Machine 