Today I heard a great mental model for what to do when facing an unexpected problem, emergency, or disaster. The acronym for it is “VIP,” which I like because it also reminds you that hey, you’re still a very important person even if you’re in some trouble!
Step 1: Vent. Blow off the steam. Clear your emotional cache so you can think clearly. Voice what happened to you out loud, even if only to yourself. Just sweep the table.
Step 2: Improve. How can you improve the current situation? Don’t worry about getting mad or sad or anything else. You voiced your emotions in step 1, but now you need to triage. What can you do right now that will actually stop the bleeding?
Step 3: Prevent. Okay, the immediate emergency is handled. Now, don’t just walk away! What can you do to prevent this from happening again in the future? Was there a critical error you can document so as not to repeat? Was there a structural weakness you can fix?
I love this. Any model that makes emergencies less dramatic is a welcome addition. And hey – you’re important enough to deserve it!