Behind the Scenes

It’s hard to notice nothing. And the people who work very, very hard to make sure nothing happens generally want exactly that outcome – you not noticing.

The person who runs your company’s IT security is doing a great job when A.) nothing bad happens and B.) you aren’t even aware that person exists on a day-to-day basis. In other words, they’re ensuing a smooth operation and they’re doing it without disrupting your job otherwise.

It’s possible to do (A) without pulling off (B). We notice that all the time. “Sure, there’s no fights in this bar, but there’s security everywhere, hassling us every time we go to the bathroom.” Or maybe, “Our company hasn’t had a malware attack, but I need to use three different programs to send an email and when I tried to download a PDF for work I had to make an appointment with IT to do it.”

The ability to make things run smoothly without making people aware of it is fine art. The next time you notice nothing – and hopefully, primed by this, you will – take a moment to say thank you to whoever engineered it.

If you can find them.

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